Cookie & Privacy Policy.

This cookie & privacy policy describes how VLK Consultancy protects and makes use of the information you give us when you use our website or engage our services.

 

If you have any questions about this policy, please email victoria@vlkconsultancy.com

Our Cookie Policy

The information we collect when you visit our website (cookies)

What information is being collected?

When you visit our website we use cookies to collect data on how you browse our site. A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see the following information:

  • How many people use the website and how many come back again

  • Which pages they tend to visit

  • Which country they are from 

  • The type of device they used to view the website

  • What time of day the visit took place

  • How they arrived at the site - via organic search, paid search, social media or by entering in our domain name directly 

 

The kinds of cookies we use:

We use three kinds of cookies on our website:

1. Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

2. Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

3. Third Party Cookies: Some cookies on this website are set by Google. An example of a cookie set by Google is NID and it contains a unique ID that Google uses to remember your preferences such as your preferred language. By following us on Twitter, Facebook, Instagram and LinkedIn, you will be prompted to log into your own social media accounts. This means that cookies may be placed in your browser by these social media platforms. You should consult the respective privacy policies of these third-parties for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. Our privacy policy does not apply to, and we cannot control the activities of, other websites.

How will this information be used?

We use this information to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

  • Test content on our website by showing different content to different users to see which is the most appealing.

  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

 Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Why is this information being collected?

We may use these cookies to help improve the performance of our website and to gain better insight into ad placement and customer behaviour. From time to time we may engage in re-targeting or re-marketing ads via Google AdWords, whereby after visiting our website you may be more likely to see one of our ads on Google and their associated display network. You would only choose to click on it if you felt it was relevant to you and it would land you back on our website.

How long do we keep this data?

You are able to delete cookies from your web browser at any time. If you don’t delete them, the cookies will naturally expire.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

 

How is this information secured?

This information can only be accessed via a password protected Google Analytics account. Google are also protected under the EU privacy shield and comply with all necessary requirements for data protection.

Who will this information be shared with?

This data would only ever be shared with a consultant we may bring in help analyse our web traffic and suggest improvements to our site.

How will us collected this information effect you?

You won't notice any difference when browsing and using our website. From time to time we may engage in re-targeting or re-marketing ads via Google AdWords, whereby after visiting our website you may be more likely to see one of our ads on Google and their associated display network. You would only choose to click on it if you felt it was relevant to you and it would land you back on our website.

Links from Our Site

Our website may contain links to other websites. Please note that we have no control of websites outside the www.vlkconsultancy.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site's data protection and privacy policies fully.

 

Our Privacy Policy

Introduction

The following privacy notice outlines how VLK Consultancy collects, uses, protects and transfers your personal data. VLK Consultancy is a Marketing Agency that provides services including web design, online advertising (Google AdWords), email marketing, social media management, branding, marketing strategy, press coverage and printed materials.

 

The data protection officer/data owner for the organisation is Victoria Korendowych. You can contact the data protection officer/data owner by sending an email to victoria@vlkconsultancy.com.

 

Personal Data Collected

The personal data that we collect is:

  • Name

  • Company name

  • Company address

  • Phone number

  • Email address

 

Purpose and Legal Basis for Processing Your Data

VLK Consultancy takes your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.

 

We need to obtain and process your personal data to provide you with our services and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

Where we request sensitive data from you (i.e. business records and accounts), the reason(s) for the request will be clearly given along with the purposes of the processing.

 

Who is processing my data

VLK Consultancy, Boroughbridge, York, YO51 9JJ are the data controller and processes your personal information for the purposes laid out in this privacy notice.

Your personal data is processed to:

·Collect specific personal data (name, address, email, contact number) that is required to enter into a contract to sell a product or service.

·Engage in communication with you

·Provide industry standard advice

·Select relevant offers, promotions and information for you.

·Estimate the number of clients we have.

·Hold personal data that is required by law or to respond to legal process.

·Hold for insurance purposes.

·Store customer records.

 

Your rights as the individual

If your personal data is held by VLK Consultancy you hold particular rights over it.

 

You have the right:

·To be informed of how your personal data will be used before it is collected.

·To access your personal data personal data and to information on how your information is used after it has been gathered.

· To have personal data corrected if it is incomplete, inaccurate or out-of-date.

·To request the removal or deletion of personal data where there is no compelling reason for its continued processing.

·To restrict processing , to ‘block’ processing of your personal data.

·To data portability, having your data moved, copied or transferred from VLK Consultancy to another organisation in an easily readable format.

·To object to direct marketing from us.

 

Process of collection

Your personal data is collected when you provide it to us through our website, over the phone, in person, by email, social media, in writing or any other means by which you provide it to us. Information is stored electronically as well as some level of paper record keeping.

 

 

Data Sharing

Your personal data is shared only with representatives in cases that customer support and troubleshooting is required. VLK Consultancy do not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.

 

Use of Data Processors

Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third-parties with whom we work will never share or disclose your personal information and will hold it securely at all times.

How Long Do We Keep Your Data

VLK Consultancy retains your personal data for as long as necessary to provide you with our services as our client. VLK Consultancy are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.

The criteria for which we would continue to process your personal information includes:

·Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information

·Where processing is necessary for the establishment, exercise or defence of legal claims

 

Consequences of not providing your personal information to VLK Consultancy

In the event that you want to purchase a service from VLK Consultancy, certain personal information is required to enter into a contract with you. VLK Consultancy will not be able to enter into a contract with you to fulfil an attempt to purchase a service if you do not provide your personal information. As noted in this privacy statement, we are processing your personal data to comply

with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain services in these instances.

 

Safeguarding your Personal Data

Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access, internal or external.

 

This means all electronically stored information is password protected and securely deleted when no longer needed. Any paper files recording your personal data are held in a locked filing cabinet which can only be accessed by authorised personnel.

 

Complaints

In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by VLK Consultancy (or third parties used by VLK Consultancy) or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and VLK Consultancy and also VLK Consultancy Data Protection

Officer/ GDPR Owner.

 

VLK Consultancy Data Protection Officer/GDPR Owner

victoria@vlkconsultancy.com

+44 (0) 792844733

© 2018 VLK Consultancy 

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